Technology consulting for public safety

Nothing moves faster than clarity.

Technical expertise and executive advisory for 911 centers, fire, EMS and emergency management. We help leaders make the right technology decisions, and make them sooner.

We’ve been there before. 30+ years advising C-level executives and growing small businesses into market leaders.

Start a conversation See how we help
A dispatcher wearing a headset works at her console while two colleagues review a map behind her.
Five by five · radio shorthand for a signal received at full strength and full readability. It's the standard we hold every project to.

Senior expertise where your technology decisions get made

Public safety systems are complex, long-lived and expensive to get wrong. We bring an independent, technically fluent voice to the table.

  • Technical expertise

    Hands-on depth across the systems that run an emergency communications center, and how they connect.

    • System assessments and health checks
    • Integration and interface design
    • Implementation oversight and cutover planning
    • Getting stalled projects back on track

  • Executive advisory

    A trusted technical advisor for directors, chiefs and elected officials who need straight answers before they commit.

    • Vendor evaluation and selection
    • RFP development and proposal review
    • Contract and pricing review
    • Board, council and stakeholder briefings

  • Technology strategy

    A clear path from where your systems are today to where your agency needs them to be.

    • Multi-year technology roadmaps
    • Lifecycle, replacement and budget planning
    • E911-to-NG911 transition and interoperability
    • Resilience and continuity planning
A woman at her kitchen table reads a bill with a worried look, her laptop open beside her.

Recover the revenue your ambulance service already earns

Billing and subscription programs keep an ambulance service funded and spare your neighbors from surprise bills. We help you set them up right and run them with discipline.

  • Ambulance insurance billing

    We guide your agency through selecting a professional insurance biller who fits your internal process and your local subscription program, then help you build the internal discipline to submit 100% of your billable calls.

    • Billing partner selection
    • Fit with your internal process and HIPAA obligations
    • Coordination with your subscription program
    • Discipline to bill every billable call

  • Annual subscription programs

    Where local laws permit, an annual ambulance subscription program adds a steady revenue stream and helps your neighbors avoid expensive bills. We help you build it from the first letter to your billing workflow.

    • Program design and launch
    • Writing the member letter
    • Press-ready files for your local print shop
    • Integration with your billing workflow
Two telecommunicators in headsets work at mapping displays in a dimly lit communications center.
On the floor

Two rooms, one decision.

The best technology decisions respect two realities: what the telecommunicator needs at 3 a.m., and what leadership has to fund, defend and sustain for the next decade. Most advice serves one or the other. We hold both in the same conversation, along with the rules that come with the data, from CJIS on the dispatch side to HIPAA on the EMS side.

  • CAD
  • E911 & NG911 call handling
  • Radio / LMR
  • Paging & alerting
  • Mobile data & AVL
  • GIS
  • Logging & recording
  • EMS billing

Technology decisions are leadership decisions

The systems you choose today will shape how your agency answers calls for the next decade. We help you weigh the options clearly, plan for the full lifecycle and move forward with confidence.

Talk through a decision

A short path from question to decision

  1. 01

    Listen

    Understand your people, your call volume, your constraints and the decision in front of you.

  2. 02

    Clarify

    Cut through vendor noise and jargon to lay out the real options, costs and risks in plain language.

  3. 03

    Decide

    Give leadership a clear recommendation they can act on and defend.

  4. 04

    Deliver

    Stay engaged through procurement and implementation so the plan becomes a working system.

A paramedic in the cab of her ambulance talks on a portable radio while her partner listens.
EMS
Two firefighters in turnout gear check a rugged tablet in front of their engine.
Fire

Built for the agencies that answer the call

  • 911 centers and PSAPs
  • Regional and consolidated centers
  • Fire departments
  • EMS agencies
  • Emergency management
  • County and municipal leadership

Contact

Start a conversation

Tell us about the decision or project in front of you. We'll reply within one business day.

Email contact@5x5signals.com